Help center
Step-by-step guides on how Sweetly works, split by who reads them: the basics for everyone, what to know if you watch and support performers, what to know if you publish and earn.
Most searched questions
Most of the requests we receive start here.
- Getting started and accountI can’t sign inForgotten password, unconfirmed email, too many attempts, expired session or suspended account: how to get back in, case by case.
- For viewersWhat tokens are and how to buy themTokens are Sweetly’s only currency: what they’re worth, how to buy them by card or crypto, where to see your balance and where to spend them.
- For viewersJoin a Fan Club, change level and cancelHow to join a performer’s Fan Club, how payment and renewal work, how to move up or down a level and how to cancel without losing the days you’ve paid for.
- For viewersWatch live shows, group shows and private sessionsHow to find who’s live, what you can do in the free public room, how to join a group show and how to request a per-minute private session.
- For performersHow to apply as a performerThe five steps of the application: profile, personal details, documents with a selfie, agreement and submission. What you need, how long the review takes and what to do if it’s rejected.
- For performersRequest a payoutHow to add your payment details — bank transfer, PayPal, Paxum or stablecoins — how to request a payout, how long it takes and what each status means.
Browse by topic
Getting started and account
12 articles
The basics for everyone: what Sweetly is, how to create and protect your account, how to fix sign-in problems and how to reach us.
- What Sweetly is and how it works
- Create an account and confirm your email
- I can’t sign in
- User or performer account
- Age verification
- Language, theme, currency and time zone
- Install Sweetly on your phone
- Password, personal data and closing your account
- Report content or a user
- Block a user or a country
- Contact support and open a ticket
- Legal, privacy and cookies
For viewers
10 articles
How to buy and use tokens, unlock content, join a Fan Club, watch live shows and request a private session.
- What tokens are and how to buy them
- Purchase history, refunds and charges
- Unlock photos and videos with a tip
- What the Fan Club is
- Join a Fan Club, change level and cancel
- Watch live shows, group shows and private sessions
- The live show has no picture or sound
- Messages, tips and chat etiquette
- Following, reminders and notifications
- Privacy and safety for viewers
For performers
11 articles
From your application to your first payout: profile, photos and videos, Fan Club, live shows, commissions, payments and protecting your content.
- How to apply as a performer
- Your public profile
- Publish photos and videos
- Create your Fan Club
- Going live: rooms, prices and private sessions
- Schedule live shows and get discovered
- Earnings and commissions
- Request a payout
- Followers, Awards and banners
- Messages and chat with fans
- Safety, compliance and copyright