Getting started, account and security on Sweetly
Here you'll find what applies to everyone, whether you're on Sweetly to watch or to publish: how the platform works, how to create your account and keep it safe, what to do if you can't sign in and how to reach a person on our team. For questions about tokens, Fan Clubs and live shows there's the For viewers section; for applications, content and earnings there's For performers.
What Sweetly is and how it works
Feed, live cams, Fan Clubs and a single token wallet: how Sweetly is organised, who runs it and what you can do from your first visit.
Create an account and confirm your email
Signing up step by step: account type, password, date of birth, username and confirming your email address.
I can’t sign in
Forgotten password, unconfirmed email, too many attempts, expired session or suspended account: how to get back in, case by case.
User or performer account
Sweetly’s two account types: what viewers can do, what publishers can do, and what it takes to become a performer.
Age verification
Why we ask you to verify your age in some countries, how the check works with your webcam or an ID document, and what happens to the images.
Language, theme, currency and time zone
How to change the language of the site and emails, the light or dark theme, the currency you read prices in, your time zone and the time format.
Install Sweetly on your phone
How to add Sweetly to the Home Screen on Android and iPhone so it opens like an app, with no app store, and how to get notifications.
Password, personal data and closing your account
How to change your password, protect your account, download a copy of your data and close your account, and what happens in the 30 days after.
Report content or a user
How to report a post, a message or a profile, which reason to choose, what happens next and when to use the removal and copyright procedures.
Block a user or a country
What performers can block (people and whole countries), what happens to whoever is blocked, and which tools viewers have.
Contact support and open a ticket
How to open a ticket, what to write to solve it in one go, how to follow the reply and which email addresses to use for refunds, removals and copyright.
Legal, privacy and cookies
A map of Sweetly’s legal documents: what each one says in short, how to manage cookies and how to exercise your rights over your personal data.