Guides for viewers: tokens, Fan Clubs, live shows and messages
Here's everything you need if you watch and support performers on Sweetly. It starts with tokens, the site's only currency: with the same balance you unlock photos and videos, send tips, join Fan Clubs and pay for private sessions. Then come live shows, messages and the tools that keep you safe. For account, sign-in and support there's the Getting started and account section.
What tokens are and how to buy them
Tokens are Sweetly’s only currency: what they’re worth, how to buy them by card or crypto, where to see your balance and where to spend them.
Purchase history, refunds and charges
Where to find your purchases and spending, when a purchase is refunded, how to request it and what to do about a charge you don’t recognise.
Unlock photos and videos with a tip
The four post visibilities, how you unlock content by choosing the tip amount yourself, and what happens after you unlock it.
What the Fan Club is
A subscription to a single performer: levels, perks, locked price, 1, 3 or 12-month durations and how it differs from unlocking with a tip.
Join a Fan Club, change level and cancel
How to join a performer’s Fan Club, how payment and renewal work, how to move up or down a level and how to cancel without losing the days you’ve paid for.
Watch live shows, group shows and private sessions
How to find who’s live, what you can do in the free public room, how to join a group show and how to request a per-minute private session.
The live show has no picture or sound
Black video, no sound, choppy picture or “We can’t connect you”: fixes for the most common live show problems, in order of likelihood.
Messages, tips and chat etiquette
How to message a performer privately, how to organise your conversations, how to send a tip and the rules that keep the chat pleasant for everyone.
Following, reminders and notifications
How to follow a performer, where to find who you follow, how to get notified when she goes live and how to choose your notifications, on the site, by push or by email.
Privacy and safety for viewers
What performers and other users can see about you, how to stay discreet, how to spot scams and what to do if something goes wrong.